Managed Services

Documentation (The Axxys Differentiator)

At Axxys we recognize that network documentation is the foundation to Information Technology. Each and every network requires a guide, or map, that details all associated IP addresses and the physical layout of each connected device. If this documentation is not readily available, a business can lose hours of productivity and revenue when bringing an outside network specialist in to help resolve any problems. 

Basic documentation that all IT administrators should have on file include:

Axxys ensures that every client has access to both electronic and hard copies of proper documentation with our managed service offerings. By having these materials in place any of our certified Axxys Engineers can come in and identify specific device connections and perform targeted system diagnostics to locate the problem and resolve it, allowing Axxys to save our clients time and revenue.

Monitoring - 24/7, 365

Axxys provides detailed hardware and software monitoring services designed to track system trends, utilization, and performance. If a problem or threshold violation occurs an Axxys specialist is immediately alerted to the issue through our automated service management system as well as notified via phone from our NOC.

In addition, system reports can be generated from the monitoring service to become part of your technology documentation for future reference.

Unlimited Remote and On-site Support

Axxys makes sure that each of our clients receives prompt and accurate support for any issue that may arise which requires technical assistance. If service does not require an Axxys Technical specialist to go on-site, then the Axxys Remote Support Desk will be able to discuss and identify the issues at hand and provide remote assistance to resolve minor problems promptly. If service needs are critical then an Axxys Technical specialist will be deployed immediately to a client site to identify, document and resolve the problem so that our client's business can continue with the least amount of interruption as possible. Under the Axxys Managed Service plans clients can choose between support agreements with unlimited remote support and agreements with unlimited remote and on-site support. Axxys Managed Service plans are designed to meet both your service and budget needs.

Proactive Maintenance

Axxys provides a wide variety of service options to meet the specific technology needs of our clients. As part of Managed Service offerings, proactive systems maintenance is conducted in intervals based on technology deployments and specifics needs. Proactive maintenance ensures maximum system performance and uptime so that our clients are utilizing the latest software and system updates both internally and remotely. All Managed Service proactive maintenance activities are driven by a predefined document to meet the needs of each unique client environment.

IT Planning Services (1 to 3 year Planning)

At Axxys our Technical Account Managers work with our Managed Service clients during regularly scheduled technology planning sessions to evaluate current systems, business strategy, and business growth. The 1 to 3 Year Planning sessions are designed to address our clients need in preparing budgets and understanding future technology needs.

Basic IT Recovery Service (Disaster Recovery)

Axxys Managed Backup and Disaster Recovery Solution (BDR) provides our clients with a complete data disaster recovery plan that can be implemented in minutes, allowing our clients to continue with business as usual. Axxys carefully evaluates the network and every server to deploy the appropriate Network Attached Storage (NAS) solution for each client's needs. Having an Axxys NAS device protecting your business means that servers, not just the data changes, are backed up every 15 minutes. Using the latest in backup and virtualization technologies Axxys can image any downed server being backed up with the Axxys Managed BDR. This enables Axxys to recover and restore your critical business operations in minutes, where other traditional solutions can take days.