Good service starts with Empathy

When people ask me what I do for a living, I tell them that I work for a tech consulting firm focused on providing service and support for small to medium-scale businesses. It’s a fairly canned response, but it’s what we do nonetheless. Being in the service industry I...

Technology…so what’s next?

During the first week of June I was fortunate to attend the Ingram Micro Cloud Summit in Phoenix, Arizona. Being one of the largest distributors of IT products in the world, Ingram Micro had the foresight to bring together some of the best minds and top partners from...

IT Strategic or IT Tactical?

Are you IT Strategic or IT Tactical? You’re both…right? Of course, you are. Let’s try to understand the differences between the two.. Strategic thinking is concentrating on getting results at the big picture level as opposed to a tactical approach focusing on...

Observations In My First Year

This is my very first attempt at writing a blog, and I’ve been struggling to come up with something that readers might find interesting. After a few days of thinking, I thought maybe I could write something controversial, or maybe throw out some sort of Hot Sports...
Head in the clouds?

Head in the clouds?

While “the public cloud” seems to be the thing to do these days, especially if you’re watching prime-time TV, it’s important to take a cautious approach to the cloud, especially with mission-critical applications. Companies need to weigh the options of public cloud...