Support Portal

Engaged Support for All Your IT Requests

Connect with us however is most convenient for you.

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Phone Support

Business Hours:
8:30 AM – 5:30 PM

After Hours:
5:30 PM – 8:30 AM

Main Line:
214-297-2100

Hot Line:
214-297-2106

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Email Support

Email a service request to Support to automatically create a service ticket. You will be notified of status updates to your request via email and/or from the Axxys Service Manager.

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Remote Support

If a Network Specialist needs to gain remote access to a computer to assess and resolve an issue, a Code will be provided over the phone or by email to establish the Remote Session

Note: The After Hours Hotline will place you directly into the emergency mailbox notifying the on-call engineer. Upon receiving a call back after hours/weekend, billable rates will apply.