Good service starts with Empathy

When people ask me what I do for a living, I tell them that I work for a tech consulting firm focused on providing service and support for small to medium-scale businesses. It’s a fairly canned response, but it’s what we do nonetheless. Being in the service industry I...

The Power of Choice: Why I Choose HP

People always ask me what I do for a living, and the simple quick answer is “I work on computers”. But I’ve found over the years that it is a lot more than that. I get to help people with a part of their daily lives that is often full of challenge...