Good service starts with Empathy

When people ask me what I do for a living, I tell them that I work for a tech consulting firm focused on providing service and support for small to medium-scale businesses. It’s a fairly canned response, but it’s what we do nonetheless. Being in the service industry I...

Observations In My First Year

This is my very first attempt at writing a blog, and I’ve been struggling to come up with something that readers might find interesting. After a few days of thinking, I thought maybe I could write something controversial, or maybe throw out some sort of Hot Sports...