Good service starts with Empathy

When people ask me what I do for a living, I tell them that I work for a tech consulting firm focused on providing service and support for small to medium-scale businesses. It’s a fairly canned response, but it’s what we do nonetheless. Being in the service industry I...

Technology…so what’s next?

During the first week of June I was fortunate to attend the Ingram Micro Cloud Summit in Phoenix, Arizona. Being one of the largest distributors of IT products in the world, Ingram Micro had the foresight to bring together some of the best minds and top partners from...

Virus ALERT: Data Recovery "S.M.A.R.T. Repair"

Axxys Technologies Inc. has recently seen its first instance of the Data Recovery “S.M.A.R.T. Repair” virus. This is an extremely tedious infection to remove, so we wanted to make you aware of this outbreak and inform you how to spot it. But first, and...

IT Strategic or IT Tactical?

Are you IT Strategic or IT Tactical? You’re both…right? Of course, you are. Let’s try to understand the differences between the two.. Strategic thinking is concentrating on getting results at the big picture level as opposed to a tactical approach focusing on...