Things You Should Expect from Your IT Support

Nov 18, 2016 | IT Support

In our previous blog, we discussed the big picture of what outsourcing your IT to a managed service provider will get you. We discussed that when you reach out to IT support, you gain 24/7 proactive, reliable support, a valuable partner that cares for you, and more time to focus on what really matters – your business. However, do you know exactly what these services are? Axxys has a variety of offerings to fulfill any IT support requests you could have, such as virtualization, communications, network monitoring and infrastructure updates, help desk services, and much more. Here are a few of their services:

Cloud Services

When it comes to cloud services, Axxys can specifically help you with email, hybrid, and infrastructure. Working off of the cloud can bring many benefits, such as cost-savings, mobility to work and access your documents from anywhere, increased security, automatic upgrades, and constant monitoring. Overall, this type of IT support is very convenient to have.

NOC as a Service

A network operation center, or NOC, is a central location where you can view visualizations of all your network(s) while they are being monitored. This is very strategic to have because seeing all of your systems and software operations laid out in front of you like this helps you clearly notice if you need to target a specific area, or relocate resources, etc. A NOC will also provide you with system monitoring and alerts whenever something comes up.

Managed Collaboration

We offer various services that allow you to collaborate, such as VoIP, unified communications and mobility. Our managed collaboration here at Axxys is also a bit unique because Cisco is one of our vendors, so you can make sure that you’re always getting top-notch industry equipment!

Security 

Who doesn’t need security in this day and age? Hackers are exponentially increasing as more technology and opportunities for them to hack are being developed. In fact, global cyber crime costs are expected to increase up to $2.1 trillion by 2019. That’s a lot of money… Anyway, all this is to show that if you really care about your business and your network, you need to invest in some strong and efficient security services. Axxys has you covered here. Drop us a line and we’d be more than happy to discuss our security options with you.

Business Continuity 

This also falls into the category of backup and disaster recovery. What happens to your company after a disaster? How do you retrieve your data and get back up and running ASAP? You rely on your carefully developed business continuity and disaster recovery plan, that’s how. We will help you develop this plan. We will meet with you and very thoroughly examine your network and the way you run things to craft out the best continuity plan for you. We’ll back up your data, discuss alternate physical equipment, etc. And most importantly, we will occasionally test out your plan to make sure it’s running smoothly and that there are no bugs we may have missed. How disastrous would it be if we discovered a loophole in the midst of a crisis? Too little too late there… the damage would be immense and difficult to come back from.

Storage and Scalability For Your IT Support

And of course, we’ll grow with you as your business grows. We’ll have the storage space available for your and all your success.

These descriptions were very brief, but we would love to chat with you in more detail about our services! Don’t hesitate to contact us!

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