The Engaged Service Model

Our engaged Managed IT Support process addresses your business, people, processes, and technology needs at every level of the project to ensure we are adding value.

One:Meet

Axxys will schedule and perform a basic, advanced, or complete assessment of the production network and individual systems to deliver a working set of documentation. It will outline what you need to know about your infrastructure so that you can make an educated decision about your managed IT support needs.

Two:Collaborate

Collaboration is a two-way street. No two businesses are identical. There is no “one-size-fits-all” model to delivering the right IT services or solutions. Our innovator-inspired project teams, Tesla and Bell, take the time to learn about your business, your processes, and how you interact with your clients. It’s important we have a complete understanding of exactly how technology impacts your business.

Three:Design

After your needs have been identified, Axxys IT experts will begin developing a strategic IT plan and designing solutions to unify the capabilities of your network and systems. Our goal is to improve the overall reliability, efficiency, security and productivity of both your technology and your staff.

Four:Apply

Upon review and approval of the design plan, Axxys will procure any needed technologies. Then, we begin the implementation and deployment of all new solutions and all necessary updates to existing solutions.

Five:Manage

Once the solutions are implemented and the monitoring agents are deployed, you’ll work with one of our day-to-day support teams, Da Vinci or Wright. They will document, monitor, maintain, support, and report to ensure your network, security, and systems continue to operate at optimal levels. Each month, you will meet with your Technical Account Manager (TAM) for a business review and a quick look at the monthly Health Check report. This report outlines the performance of all your business technologies.

What We Manage

document logo

Document

Immediate access to network documentation. Axxys documents every change that affects a client’s network, systems and security to ensure operational efficiency and excellence.

monitor icon

Monitor

Axxys monitors all key functions and establishes performance thresholds for network servers. This includes backup processes, Internet connectivity and other critical functions necessary for business operations and security.

maintenance icon

Maintain

Through the Axxys Infrastructure Management (AIM) portal, we are able to schedule and manage updates, patching and reporting without impeding our client’s day-to-day operations.

tools icon

Support

Unlimited support for all basic needs related to the hardware, software, Internet connectivity, email access and standard Microsoft Office applications. Onsite and Remote Support is provided for all devices covered under a managed agreement. If a managed agreement is not in place, Axxys also provides hourly support services.

magnifying glass icon

Report

The most important aspect of maintaining a strong partnership with clients is communication. Hence the reason we hold our monthly Health Check meetings with all managed IT support clients. It is imperative they are always up-to-speed on any changes, issues, and needs that may require action – now or in the near future.