Immediate access to network documentation. Axxys documents every change that affects a client’s network, systems and security to ensure operational efficiency and excellence.
Unlimited support for all basic needs related to the hardware, software, Internet connectivity, email access and standard Microsoft Office applications. Onsite and Remote Support is provided for all devices covered under a managed agreement. If a managed agreement is not in place, Axxys also provides hourly support services.
Axxys monitors all key functions and establishes performance thresholds for network servers. This includes backup processes, Internet connectivity and other critical functions necessary for business operations and security.
The most important aspect of maintaining a strong partnership with clients is communication. Hence the reason we hold our monthly Health Check meetings with all managed IT support clients. It is imperative they are always up-to-speed on any changes, issues, and needs that may require action – now or in the near future.
Through the Axxys Infrastructure Management (AIM) portal, we are able to schedule and manage updates, patching and reporting without impeding our client’s day-to-day operations.