Your onboarding process

The Engaged Service Model

Our engaged Managed IT Support process addresses your business, people, processes, and technology needs at every level of the project to ensure we are adding value.

The Process

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Step 1: Meet

Axxys will schedule and perform a basic, advanced, or complete assessment of the production network and individual systems to deliver a working set of documentation. It will outline what you need to know about your infrastructure so that you can make an educated decision about your managed IT support needs.

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Step 2: Collaborate

Collaboration is a two-way street. No two businesses are identical. There is no “one-size-fits-all” model to delivering the right IT services or solutions. Our innovator-inspired project teams, Tesla and Bell, take the time to learn about your business, your processes, and how you interact with your clients. It’s important we have a complete understanding of exactly how technology impacts your business.

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Step 3: Design

After your needs have been identified, Axxys IT experts will begin developing a strategic IT plan and designing solutions to unify the capabilities of your network and systems. Our goal is to improve the overall reliability, efficiency, security and productivity of both your technology and your staff.

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Step 4: Apply

Upon review and approval of the design plan, Axxys will procure any needed technologies. Then, we begin the implementation and deployment of all new solutions and all necessary updates to existing solutions.

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Step 5: Manage

Once the solutions are implemented and the monitoring agents are deployed, you’ll work with one of our day-to-day support teams, Da Vinci or Wright. They will document, monitor, maintain, support, and report to ensure your network, security, and systems continue to operate at optimal levels. Each month, you will meet with your Technical Account Manager (TAM) for a business review and a quick look at the monthly Health Check report. This report outlines the performance of all your business technologies.

Ready to Onboard with Axxys? Contact us to modernize your IT support.